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Welcome to Dar Luxury's delivery policy. We are committed to providing the best delivery service to our customers.
1. Order Processing
We process orders within 1-2 business days after receiving the order. All order details are verified and packaged carefully before shipping.
2. Delivery Times
Within Oman, delivery takes between 1 to 3 business days. For other Gulf countries, delivery ranges from 3 to 5 business days, depending on your location.
3. Shipping Costs
Shipping costs vary based on the order value and your location. The cost will be calculated at checkout and displayed before you confirm your order.
4. Free Shipping
Shipping may be free if your order exceeds a predetermined value. This value is based on current promotions and offers.
5. Shipping Options
Currently, we only provide delivery service through Dallili. We are working to provide additional shipping options in the future to better meet our customers' needs.
6. Order Tracking
Once your order is shipped, you will receive an email with a tracking number that you can use to monitor your shipment's status through the carrier's website.
7. Delivery Issues
If you encounter any issues with your delivery, such as delays or damage, please contact us at: info@alfkamah.com, and we will work to resolve the issue as quickly as possible.
8. Return and Exchange Policy
If you are not satisfied with your order, you can request a return or exchange within 14 days of receiving the product. The product must be in its original condition and packaging.
9. Delivery Areas
We deliver to most areas within Oman and the Gulf countries. If you are in a remote area, please check with us to ensure delivery availability before placing your order.
10. Additional Fees
In some cases, additional fees may apply, such as customs duties for delivery to specific areas. Any additional fees will be communicated to you before shipping.
11. Changes to Delivery Policy
We may update this delivery policy from time to time. It is advisable to review this page regularly to stay informed of any changes.