Your cart
There are no more items in your cart
At Dar Luxury, we strive to ensure our customers' complete satisfaction with our products. If you are not satisfied with your purchase, please read the following return and refund policy:
Quality Guarantee
At Dar Luxury, we guarantee all our items against manufacturing defects and ensure the highest quality standards. We pride ourselves on offering high-quality products and are committed to providing the best experience for our customers. You can shop with confidence and peace of mind, knowing we are here to support you every step of the way.
Your Trust in Us
We always strive to build a long-term relationship with our customers, and we believe that trust is the foundation of this relationship. We are committed to providing the best products and services and work hard to ensure your complete satisfaction. Contact us for any inquiries or support you need, we are here to serve you.
Return Conditions
You can request a return within 14 days of receiving your order. Products must be in their original condition, unused, and with original packaging. We will not accept returns for products that have been used or damaged after receipt.
How to Request a Return
To request a return, please contact us via email at feedback@alfkamah.com or call us at +968 96484000. We will provide you with instructions on how to send the returned product.
Return Fees
In case of a return, the customer bears the cost of shipping the returned product, unless the return is due to an error on our part (such as a defective product or an order error). We are not responsible for any additional shipping charges that may occur when returning the product.
Refunds
After we receive and inspect the returned product, we will process the refund within 7-10 business days. The refund will be issued to the same payment method used for the purchase. Please note that the refund period may vary depending on your bank or payment service provider.
Exceptions
Some products are excluded from the return policy, including:
- Products that have been customized or modified at the customer's request.
- Products that have been used.
Inquiries
If you have any inquiries about the return and refund policy, please contact us via email at feedback@alfkamah.com or call us at +968 96484000.